Your visit

Patients & visitors

Practical guidance to help you prepare for care and navigate the hospital with confidence.

Before you arrive

Preparing for your visit

Requirements can vary by clinic and type of care. Contact IMSUTH when you need guidance specific to your appointment.

At the hospital

Useful patient information

Hospital-specific rules, fees and timings are omitted until approved.

Admissions

Admission, ward, discharge, belongings and caregiver guidance will be published after clinical and administrative approval.

Visiting information

Visitors should follow staff directions, respect clinical areas and practise good hand hygiene. Confirm visiting arrangements before travelling.

Pharmacy

The hospital pharmacy supports prescribed treatment. Contact the hospital for current access and medication guidance.

Laboratory

Laboratory services support diagnosis and care. Preparation differs by test, so follow instructions given by your clinical team.

Billing

Approved information about billing enquiries, payments, receipts and applicable insurance or NHIA processes will be added here.

Medical records

Access to medical records is subject to hospital policy, identity checks and applicable confidentiality requirements.

Common questions

Patient FAQs